What happens if I pay late?
If you pay late, you may be subject to additional interest and debt recovery charges as per the late payment legislation.
After paying an overdue invoice we will issue an additional invoice which will include any interest charges (charged at 8% over the Bank of England's interest rate) and debt recovery costs. This will be calculated as per the late payment legislation. More information on this can be found here.
If you don't make a payment altogether or you miss a payment completely, we will take action using 1 of 2 options.
OPTION 1: We will generate an additional invoice which will, normally include the above costs as well as the original invoice value. We will collect this payment by direct debit, 5 days after the new invoice date.
OPTION 2: Your services and contract will be cancelled with immediate effect and you will no longer be eligible to sign up with us again (unless agreed otherwise). Your information and any associated records (including submitted ePCRs etc.) will be removed from our servers and will be unrecoverable.